63 Fountain Street,
Framingham, MA 01702
Tel. (508) 872-4813
Fax. (508) 626-0454
Frequently Asked Questions (FAQ)
Frequently Asked Questions:
Q: How do I schedule an appointment?
A: When calling to set up an initial appointment you will initially speak to a member of our office staff who will conduct a brief intake on the phone. A number of different factors, such as the expertise and availability of our providers, as well as your specific insurance coverage will allow us to direct you to the most appropriate clinician. After leaving a message, you will be called within 24 hours by one of our providers to set up your initial appointment. If any appointments are made directly with clinicians you must call our office the next day to pre-register for your initial visit. During the intake we will obtain demographics and complete insurance information. Failure to do so may result in your initial visit not being covered by your insurer and you would be financially responsible for that visit.
Q: Do I need a referral from a primary care physician?
A: At this time insurers do not require a referral from your P.C.P. New patients to our practice are often referred to us by physicians in the community, patients currently in our practice, schools or guidance counselors, insurance companies or the internet. This self-referral process does not require any action by your P.C.P.
Q: What insurances does FPCA accept?
A: Although FPCA accepts most major insurances and H.M.O.'s, not all clinicians are providers for all insurances. Due to this fact we strongly encourage that patients pre-register by telephone with our office staff to ensure that the provider being seen is a member of your current health plan.
Q: What happens if my provider is on vacation?
A: At FPCA all clinicians are covered by other members of our group when they are on vacation or away from the practice for any period of time. That information is shared with our office staff as well as our answering service and if you need to contact someone from our group there will be a provider able to answer your phone call at any time.
Q: Can my therapist be reached after hours?
A: Any of our therapists can be reached after hours if a clinical emergency exists. Emergencies should be defined as crisis situations that cannot wait until the next business day. If a behavioral crisis exists or if there is an emergency regarding medication, you can call our answering service after hours and they will contact the appropriate provider. If for any reason you are not contacted in a life-threatening emergency, please go to your nearest emergency room.
Q: Will I be charged for a missed appointment?
A: FPCA has a policy of requiring 24 hour notice for cancellation of an appointment. That allows us to have an opportunity to fill the appointment time with patients experiencing an emergency or on a waiting list. If we're not notified in time you will be charged directly for your missed appointment on your next statement.
Q: What happens at the first visit?
A: We recommend that you arrive approximately 15 minutes early for your first visit so that you can fill out the appropriate paper work and confidentiality statements that are required. Prior to your first session you should have already pre-registered with our front office staff so that there will be no problems with your insurance coverage at that time. We ask that co-payments be made at the time of service for all your visits.